Shipping policy

Last Updated: April 2026

At NovaNest, we’re committed to delivering your order as quickly, safely, and smoothly as possible. We proudly offer Free Worldwide Shipping on all eligible orders, with customer satisfaction as our top priority. Based on your store messaging, NovaNest currently promotes free worldwide shipping and a 30-day guarantee.

Order Processing Time

  • Orders are typically processed within 1–4 business days (Monday–Friday, excluding holidays).
  • Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information.
  • Please allow additional processing time during peak seasons, major sales, or promotional periods.

Estimated Shipping Times

Standard International Shipping (Free)

  • United States: 7–15 business days
  • United Kingdom: 7–15 business days
  • Canada: 8–18 business days
  • Australia & New Zealand: 8–18 business days
  • Europe: 8–20 business days
  • Rest of World: 10–25 business days

Please Note: Delivery times are estimates and may vary due to customs processing, local courier delays, weather, or high shipping volumes.

Shipping Costs

  • Free Worldwide Shipping on all qualifying orders unless otherwise stated at checkout.
  • Any premium or expedited shipping options (if available) will be displayed during checkout.

Order Tracking

  • Tracking details are generally sent via email within 1–4 business days after your order has shipped.
  • If you do not receive tracking information within this timeframe, please contact our support team for assistance.

Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations.
  • These charges (if applicable) are the responsibility of the customer.

Incorrect Address / Failed Delivery

Please ensure your shipping address is accurate at checkout.

NovaNest is not responsible for:

  • Delays caused by incorrect or incomplete shipping addresses
  • Packages returned due to failed delivery attempts
  • Lost parcels caused by customer address errors

If you notice an address issue, contact us within 24 hours of placing your order.

Lost, Delayed, or Stolen Packages

If your package is significantly delayed, lost in transit, or marked delivered but not received:

  1. Check with your local courier first
  2. Contact our support team with your order number
  3. We’ll work with the shipping provider to help resolve the issue

Split Shipments

If you order multiple products, items may arrive separately depending on supplier warehouse availability. This helps us ship products faster.

Returns & Delivery Guarantee

We stand behind your purchase with our 30-Day Customer Guarantee. If your item arrives damaged, defective, or significantly different from what was ordered, please contact us within 30 days of delivery.

Contact Us

For shipping questions or order support, please contact us via our support's email - bvshah13@gmail.com.

NovaNest Customer Promise: Reliable shipping. Transparent communication. Stress-free shopping